I have been taking my ML to the Mercedes Clinic for a number of years, and I can't speak highly enough about my experiences there. Owner Chris Heintzman is an extremely knowledgeable mechanic and diagnostician. All the work I've had done at his shop has been done with the highest degree of accuracy and professionalism--and at a reasonable cost. Chris's customer service is likewise stellar. He is personable and pleasant. He's always been able to get my vehicle in quickly and eased the inconvenience by offering me a ride or loaner vehicle. He stays in touch during the work, and my ML has always been ready when promised. He's made maintenance and service suggestions that help keep my ML running well long-term, while saving on unnecessary expense. Chris has repeatedly surpassed my expectations, providing great work at a fair price. He's even done a few much-appreciated extras (like getting rid of a rattle or readjusting a door handle) at little or no charge. I highly recommend the Mercedes Clinic.