5

I moved from California to Colorado after just purchasing my 2000 ML320, having no knowledge of the car or the area whatsoever. Luckily, when I googled mercedes shops I happened to choose this one, and have never been let down. Chris is very knowledgeable and honest. I'm the kind of person who assumes everyone is trying to rip me off (seriously), but not this time! I totally and completely trust his opinion. Plus, you get free coffee vouchers for down the street! And he let me go on facebook on his comp and read US magazines... As you can see, Mercedes Clinic & Sales has outstanding customer service, they're reliable and honest. Over 3 years later and after moving back to California, I still to this day call up or email Chris in Colorado for some good ol' mercedes help:) PS- he referred me to an awesome body shop in the area as well after I hit an elk... yes that happened. Anyway, Chris knows his stuff.

5

I have been taking my ML to the Mercedes Clinic for a number of years, and I can't speak highly enough about my experiences there. Owner Chris Heintzman is an extremely knowledgeable mechanic and diagnostician. All the work I've had done at his shop has been done with the highest degree of accuracy and professionalism--and at a reasonable cost. Chris's customer service is likewise stellar. He is personable and pleasant. He's always been able to get my vehicle in quickly and eased the inconvenience by offering me a ride or loaner vehicle. He stays in touch during the work, and my ML has always been ready when promised. He's made maintenance and service suggestions that help keep my ML running well long-term, while saving on unnecessary expense. Chris has repeatedly surpassed my expectations, providing great work at a fair price. He's even done a few much-appreciated extras (like getting rid of a rattle or readjusting a door handle) at little or no charge. I highly recommend the Mercedes Clinic.

5

Great service. Fair prices. Chris and Jared run a nice shop where you'll get quick reliable and honest service on your Benz. Chris is a former dealership tech so he knows anything and everything there is to know about Benzs. Highly, highly recommended.